About us : Booking Terms & Conditions

Please read the booking conditions below carefully before submitting the booking forms & making any bookings with us :

All bookings are made with : Off Road Adventure, Darjeeling , West Bengal INDIA
Pincode : 734101
Tel : +91 73194-64168
Cell : +91 9832054944 / +91 8509182180
Email Enquiries – offroad.darjeeling@gmail.com

For the services agreed & contracted, 20% of advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid either before your departure from your country or upon arrival in India- but obviously before the commencement of our services. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of your services.

Apart from the above in some cases like special hotel or resort bookings during the peak season, full payment is required to be sent in advance.

Overseas advance payment can be made through wire transfers to our bank or by using your visa or master card. Upon arrival in India, the payment can be made through currency notes or credit card with 4 % extra charge.

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive your communication in writing and cancellation charges would be as stated below :

  • 60 days prior to arrival — No cancellation (Except deposit)
  • 45 days prior to arrival – 10% of the tour / service cost.
  • 15 days prior to arrival – 20% of the tour / service cost.
  • 07 days prior to arrival – 25% of the tour / service cost.
  • 48 hours prior to arrival – 25% of the tour / service cost.
  • Less than 48 hours or no show – NO REFUND.

In case of special journeys and peak season hotel bookings, a separate cancellation policy is applicable (which would be advised as and when required).

In case you cancel the trip after commencement, refund would be restricted to a limited amount & that too would depend on the amount that we shall be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

In case you cancel the trip after commencement, refund would be restricted to a limited amount & that too would depend on the amount that we shall be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

We can accept your last minute booking with 100% payment not less than 7 days prior to tour beginning if booked overseas and ONLY IN CASES OF INDIA TRIPS. We cannot accept LAST MINUTE BOOKING FOR INDIA, BHUTAN AND TIBET TRIPS. If you are in India and wish to take a trek, please contact us as we schedule an immediate departure to India destinations too.

If the company has to cancel your trip on 15 days or more from your starting date due to sudden issues such as natural disasters, conflict or anticipated weather then we will try to place you on the alternative trip of a similar type and standard. If you do not wish to go for it then we will refund your entire amount back.

Frequently delays or postponement of flights in the Himalayas due to weather, equipment issues or other matters not under our control is something we have to face. This is particularly true for places like Everest (Lukla) and some areas of India. To trek in remote areas especially off season, we advise you to allocate extra days to your trip schedule pre, during and post for possible delays to avoid missing return flights back to your home country. As noted above, delay costs (food, accommodation etc.) will be your responsibility.

The Off Road Adventure will act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

  • All itineraries we give you are sample itineraries, intended to give you a general idea of the ‘would be” trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.
  • Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary
  • We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, fluctuating weather patterns, sickness, landslides, political disturbances or any untoward incidents.
  • We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, declaration of war, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes that go beyond our control.
  • We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk. When making your bookings with us it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them for all of our good standings, in your services; & for your overall well being when far from home.

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